08Oct, 2017

# Session Speaker(s) Time Company
1 Registration Open-Outside of Bermuda Ballroom
Registration Desk Sponsored By: Max Decisions
4:00 PM – 7:00 PM Event Sponsor: Veritas Legal Plan
2 Welcome to the AFCC Conference with a Cocktail Reception in Bermuda Ballroom B
Event Sponsored By: Veritas Legal Plan
5:00 PM – 7:00 PM Event Sponsor: Veritas Legal Plan
09Oct, 2017
# Session Speaker(s) Time Company
1 Registration Desk Opens outside of Bermuda
Registration Desk Sponsored By: Max Decisions
7:30 AM – 9:00 AM Event Sponsor: Veritas Legal Plan
2 Conference Breakfast in Bermuda Ballroom B
Sponsored By: Timberline Financial
8:00 AM – 9:00 AM Timberline Financial
3 Welcome to the 2017 AFCC Fall Conference Robby H. Birnbaum 9:00 AM – 9:15 AM
4 AFCC State Legislative Updates & Compliance Review
As the leading expert on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council, will provide updates on the most current, pressing issues in our industry. He will present on timely regulatory updates that every attendee needs to know to run their business in a safe and compliant manner. Attendees will review the current status of state laws, consumer protection, the approaches and what to expect from the CFPB, FTC and state regulators, and the latest licensing requirements for the industry.

Highlighting Mr. Birnbaum’s presentation will be a detailed review of the newest trends and business opportunities developing in the industry. Notably, Mr. Birnbaum will discuss the latest issues with consumer lending, including marketing to consumers through direct mail advertising and internet for loan offers, and using those offers to support term settlement payments. Mr. Birnbaum will review different and new techniques to lawfully expand business into more states, such as the latest developments with the no-advance fee Tribal Models, and what to watch out for with the ever-present use of debt settlement attorneys who purport to represent consumers. There will be substantial explanation on lawful approaches to this and how to carefully monitor and enter additional states.

Mr. Birnbaum will review the latest tactics being used to break through to collectors, especially from more troubling states like North Carolina, and being protective and safe from bankruptcy attorneys and their state Bar associations that have been posing challenges to effective negotiations. He will also review current ADA issues, and making sure your company’s website does not put you at risk for accessibility claims from consumers who need extra assistance in accessing your services.

You will receive timely updates that will be immediately useful and applicable to your company, including a fresh and direct focus on avoiding call center marketing claims, and updates on the latest techniques being used with difficult creditors. Mr. Birnbaum will also review newer contact solutions, such as those used to more quickly obtain customer approval on settlements, the use of pre-authorizations for settlements, and optional monthly programs such as creditor defense and supporting services.

Robby H. Birnbaum 9:15 AM – 10:00 AM
5 The Secret Sauce to Carrier Compliance and Scaled Text Campaigns
Join Nick Newsom, CEO and Ken Richard, EVP & General Counsel of Ytel, as they discuss their experience helping customers deploy large-scale text messaging campaigns in both the technical and regulatory deployment perspectives. They will share insight into the process of starting a text message campaign from soup to nuts and both the technical and regulatory challenges of getting a text message campaign off the ground and how to handle any issues should they arise. Ytel is a software company providing best in class communications technology that complements marketing and sales efforts for mid-market and Enterprise businesses to better acquire, track and interact with customers.
Ken Richard , Nick Newsom 10:00 AM – 10:30 AM
6 Morning Break
Sponsored By: KC Credit Services
10:30 AM – 11:00 AM KC Credit Services
7 How Can Market Place Lending Change Your Business
What is Market Place Lending and how Market Place Lending can be an avenue for your business. Market Place Lending can revolutionize how you do business going forward while at the same time providing a great service to the consumer.
Camilo Concha 11:00 AM – 11:30 AM
8 What You Need to Know about Digital Channel Engagement Solutions… Getting Started… and Moving to the Next Level
Session attendees will gain valuable insight and a better understanding about the latest in digital channel communications and engagement capabilities that are rapidly spreading in use throughout the industry. Attendees will come away from this session armed with the knowledge needed to figure out what digital channel communications and engagement capabilities are likely needed for their organization, and what it takes to successfully deploy and leverage these powerful new capabilities.
Rob Fite 11:30 AM – 12:00 PM
9 Alternate Debt Settlement Markets
A discussion around the different markets available for debt settlement opportunities with Credit and Collection Agency organizations and a road-map on how to leverage.
Tim Smith 12:00 PM – 12:30 PM
10 Conference Lunch in Bermuda B
Sponsored By: Complete Legal Plan
12:30 PM – 1:30 PM
11 Regan Report 3.0 Final Results Are In!
Greg and Bob will be presenting an update on the “Regan Report” refresh. The Regan Report 3.0 is currently in production, with completion estimated in Q4 2017. The refresh reflects “performance” based debt settlement results only and will expand on the outcomes presented in the first two version of the analysis. Don’t miss this opportunity to hear about the only definitive analysis of the consumer value delivered by the debt settlement industry.
Bob Linderman , Greg J. Regan 1:30 PM – 2:15 PM
12 Applying Business Intelligence to Improve Operations and Increase Margins
Operational efficiency is the key to driving profitable margins for debt relief providers. In this presentation, Joe Duarte will share insights into how to accurately measure performance, establish meaningful KPI’s, effectively rank customers and creditors and improve draft success rates while reducing NSF rate by utilizing the latest Business Intelligence tools.
Joseph Duarte 2:15 PM – 2:45 PM
13 The Benefits of Training and Certification to Your Company

Certification Programs benefit debt relief companies by promoting career development and recognition for individual staff members, and by providing measurable hiring and promoting qualifications for owners and managers. Certification programs document an individual’s experience, knowledge, and education and provide an objective, third-party assessment of his or her skills.
Laurence Larose 2:45 PM – 3:15 PM
14 Afternoon Networking Break
Sponsored By: Crossroads Financial Technologies
3:15 PM – 3:45 PM
15 The Psychology of Collections

It’s been a few years and things have changed. This panel will provide insight as to what makes the difference between a good working relationship and a bad one. What could your company be doing better? What determines how a group of accounts is treated? Is there a psychology behind accounts that get sued vs. not? They will also provide meaningful updates about the collections space and compliance, as well as best practices in working with debt settlement companies.
Kelly Decker
Debt Settlement Manager
Credit Control

Lance Phair
EVP Recoveries and Analytics
Phillips & Cohen Associates

Carly Schommer
Debt Management Specialist
Northland Group

3:45 PM – 4:15 PM

16 How To Develop a Debt Settlement Company From Scratch?

A how to guide on setting up your own debt settlement company. Gary will review how to do the following: sources of capital, licensing, keys to employee hiring, CRM selection, payment processor selection, sales vs. sales affiliates, client and creditor underwriting, developing customer service process and procedure, developing negotiations/settlement process and procedure, banking and accounting
Gary Zentner 4:15 PM – 4:45 PM
17 Global is excited to be a partner in your growing business

Global will be taking a few minutes to share where they see the industry today, as well how they plan to help with your company’s future growth. 2017 has been a great year for AFCC companies, and Global is eager to discuss how they can aid in continued growth for their client companies.
Kristie Medlen, Rob Merrick 4:45 PM – 5:00 PM
18 Networking Reception
Sponsored By: Account Management Plus
5:00 PM – 7:00 PM
10Oct, 2017
# Session Speaker(s) Time Sponsor
1 Continental Conference Breakfast
Sponsored By: Reliant Account Management
9:00 AM – 9:45 AM
2 Welcome to Day 2 of the 2017 AFCC Fall Conference Robby H. Birnbaum 9:45 AM – 10:00 AM
3 BBB of Southern Nevada

BBB of Southern Nevada will be discussing resolved and unresolved complaints; what do they really mean and how they affect your rating. How do I get certified?
Rhonda Mettler 10:00 AM – 10:30 AM
4 Nonprofit Credit Counseling Trends
Jim and Zynda will discuss the latest trends and developments in this critical piece of the debt relief sector. This presentation from one of the nation’s largest nonprofit credit counseling agencies will include counseling trends and regulatory compliance concerns as well as an opportunity for discussion of challenges shared with the AFCC membership.
Zynda Sellers , Jim Triggs 10:30 AM – 11:00 AM
5 AFCC Look Back on 2017 and What’s Ahead in 2018
The Board will announce the new and exciting changes ahead for AFCC! The Board will provide an overview of what has been accomplished in 2017 and what is in store for 2018. Also, outlining the value of a being an accredited member and the extra perks that come with it.
AFCC Executive Board 11:00 AM – 11:30 AM
6 Closing Remarks Robby H. Birnbaum 11:30 AM – 12:00 PM
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