CFPB Proposed Rules and Its Impact on the Debt Collection Industry

Michael Lamm, Managing Partner, Corporate Advisory Solutions
Join Michael Lamm, Managing Partner from Corporate Advisory Solutions who will be hosting a roundtable on the newly proposed CFPB rules and how it will impact/change the landscape of the debt collection industry. You will learn about the primary rule changes, legal issues that will result as well as how new forms of technology will impact consumer interactions with the debt collection industry.

Increase Your ROI and Enhance Quality of Service: Nearshore Debt Settlement Solutions

James Mahoney, Senior Business Development Director, RTR International
Brian Dean, Portfolio Manager-Debt Settlement Services, RTR International
RTR International is a leader in business process outsourcing. Join their discussion to discover the advantages of transferring responsibilities associated with high cost / low return business processes while eliminating incremental recruiting, hiring, training and infrastructure costs. From end to end servicing to specific back-office processes, RTR International will share their thoughts around how they tailor service programs to fit business needs. Spend some time with the team and see how they can help grow your business and increase profitability.

Online Marketing and Lead Generation

Joel Vogel, VP of Business Development, Debt Advisor
As the Debt Settlement industry continues to grow, so does the competition for new customers. This round table discussion will focus on how companies can move beyond traditional marketing channels like inbound phone and direct mail campaigns. Learn about leveraging online marketing to improve customer acquisition, save time and resources in your call center, and increase conversions.

Payday Loan Debt Settlement

Michael Gonzales, President, Settle Our Debt
Settle Our Debt is a “niche” debt settlement company that specializes exclusively in resolving payday loan and triple digit interest installment loan debt. This unique segment of the population is being neglected by traditional debt settlement companies. Join us to learn how you can incorporate a payday loan strategy into your existing operation.

NEGOTIATIONS: What You Need to Know

Renauld Smith, Director of Negotiation and Debt Settlement, RRS/Greenbacks Consulting
During this roundtable discussion we will be sharing best practices, ideas and techniques to help your negotiation team. Here are just a few of the topics that will be covered:

• When to contact a creditor (funds, creditor, days past due)
• How a negotiator should set up and prioritize their day
• Best time to get a settlement (based on credit parameters)
• Dealing with problem creditors and Credit Unions
• Settling with original creditor vs 3rd party, attorney or going to court

Why You Need an Arbitration Clause in Your Marketing Agreement

Michael Thurman, Founder, Thurman Legal
Industry compliance and regulatory attorney Michael Thurman will discuss important reasons why companies should consider including arbitration clauses not only in their customer agreements but also in their business agreements with affiliates, marketers and other business vendors. Mike counsels and represents companies in regulatory investigations and enforcement actions as well as business disputes.

Accredited Member-Debt Compliance Audits

Randy Lindsey, Auditor, BSI
Learn all about why becoming an Accredited Member is important. Randy will be discussing what is involved in becoming an Accredited Member, and sharing the details of the annual Debt Compliance Audit process performed by BSI auditors.

Successfully Positioning Debt Settlement alongside Consolidation Loans, Credit Counseling/Debt Management and Bankruptcy

Laurence Larose, Executive Director, IAPDA
Millions of consumers are asking how to resolve overwhelming debt problems. They need solid debt relief information and advice so that they can fully understand all of their options.
There are four primary concerns for most consumers seeking a debt relief solution:
1. Monthly Payment
2. Time To Debt Freedom
3. Total Cost and
4. The Impact On Their Credit

Consumers need to evaluate each program available relative to their prioritization of these four factors — not all programs are equal and not all are well suited to each consumer. We will discuss how a Debt Specialist can assist their consumer client’s understanding of the options available and choosing their best alternative.

Monetizing Unqualified Clients and Diversifying Your Business

Howard Dvorkin, Chairman of Debt.com
Don Silvestri, President of Debt.com
Nothing is more frustrating than spending time with a client you can’t help. Debt.com founder Howard Dvorkin turned that frustration into the nation’s leading “total debt” solution. Just as in many industries, clients are now expecting a one-stop-shop model. Learn how Dvorkin did it, and how Debt.com can help you keep your clients, make more money, and stay one step ahead of your competition.

The Truth about Cost and the ROI of Speech Analytics

Marc Cataldo, Director, Credit and Collections, CallMiner
There has been a lot of discussion in the Accounts Receivable industry around the real ROI or costs associated with Speech analytics. Will you reduce headcount or need to actually hire more people? How does it help with compliance and lowering legal costs? Can improved agent efficiencies really drive incremental revenue? This presentation will review the truths and myths associated with implementing an analytics solution, what are the correct steps in the process? What are the areas where most clients DO in fact see ROI and how do they get there?
Marc will discuss the drivers for procuring an automated speech analytics solution, the achievable ROI results you should expect, and how to initiate the process, measure the “before and after” and sustain your success with automated analytics.

Credit Repair

Donna Perkins, CEO, KC Credit Services
Join the discussion about synergizing with credit repair. Credit Repair is the perfect fit for consumers graduating from their debt relief programs.

Accelerate Your Revenue Stream and Increase Your Customer Base With LendStreet

R. Jerry Nemorin, Founder & CEO, LendStreet
LendStreet is the pioneer in the debt settlement loan solution. Join our roundtable to learn how our loan product can help you scale your customer base and improve your overall profitability. We will discuss our loan product, our affiliate partnership process, and the benefits of the loan product for scale and profitability. The debt settlement industry is growing, accelerate your growth by monetizing your customers in 6 months, improve your completion rate, and reduce your operational costs.

How Does Your Company Measure Up?

Mark Bradbard, Partner, Leadsconnection
Leadsconnection can provide you with industry analytics on how your company negotiation numbers are measuring up compared to the industry. Learn how you can keep your team held accountable and provide the best outcome for your clients. We can help your company perform at its very best and be sure you’re not leaving any revenue on the table.

Improving Customer Engagement And Conversion With SMS

Ken Richard, Executive Vice President and General Counsel, Ytel
The way businesses communicate with customers and prospective customers is undergoing a massive paradigm shift with SMS at the forefront of this new landscape. Businesses of all sizes that understand this and are engaging consumers in business conversations using SMS are rewarded with deeper customer engagement, higher conversion rates, and greater ROI on marketing and operational programs.