Eden Roc
Miami Beach

Join us for the AFCC Spring Conference on March 22-23, 2020

Eden Roc
Miami Beach

Join us for the AFCC Spring Conference on March 22-23, 2020.

AFCC 2020 Spring Conference
Discounted Room Rates

We have secured a limited number of guest rooms and suites for the Spring Conference.

You may book online using the Conference Room Reservation link below, or contact the hotel directly and use the Group Code listed below.

 

Room Reservations: (855) 433-3676

Group Code: 032020AFCC

Conference Tickets

Coming Soon

AFCC 2018 Fall Golf Classic

Sponsored by:

Sunday, September 23rd – 8:00 am Shotgun Start

Registration Closed

Speakers

AFCC 2019 Fall Conference Speakers

Coming Soon

Robby H. Birnbaum

Partner Greenspoon Marder

President - AFCC

    Bob Linderman

    Vice President & Legislative Director

    AFCC

      Steven Boms

      President

      Allon Advocacy, LLC

        Jerry Nemorin

        CEO

        Lend Street Financial, Inc.

          Teresa Dodson

          CEO and Founder

          Greenbacks Consulting

            Michael Lamm

            Founding Partner

            Corporate Advisory Solutions

              James Mahoney

              Senior Business Development Director

              RTR International

                Aaron Christopher Evans

                Co-Founder & CEO

                Drips

                  Renauld Smith

                  Director of Negotiation and Debt Settlement

                  RRS/Greenbacks Consulting

                    Donna Perkins

                    Owner

                    KC Credit Services

                      Erica Javellana

                      Human Resources Department

                      Zappos.com

                        Michael Thurman

                        Founder

                        Thurman Legal

                          Matthew Fehling

                          President & CEO

                          Better Business Bureau Serving Pacific Southwest

                            Marsha Jones

                            President

                            Third Party Payment Processors Association (TPPPA)

                              Laurence Larose

                              Founder and Executive Director

                              IAPDA

                                Brian Dean

                                Portfolio Manager-Debt Settlement Services

                                RTR International

                                  Joel Vogel

                                  VP of Business Development

                                  Debt Advisor, LLC

                                    Ken Richard

                                    Executive Vice President and General Counsel

                                    Ytel

                                      Marc Cataldo

                                      Director, Credit and Collections

                                      CallMiner

                                        Randy Lindsey

                                        Auditor

                                        British Standards Institution (BSI)

                                          John Dunham

                                          President

                                          John Dunham & Associates

                                            Michael Gonzales

                                            President

                                            Settle Our Debt

                                              Don Silvestri 

                                              President

                                              Debt.com

                                                Howard Dvorkin 

                                                Chairman

                                                Debt.com

                                                  Adam Sthay

                                                  Owner & Founder

                                                  Pub Club Leads

                                                    Speakers

                                                    AFCC 2019 Fall Conference Speakers

                                                    Coming Soon

                                                    Robby H. Birnbaum

                                                    Partner Greenspoon Marder

                                                    President - AFCC

                                                      Bob Linderman

                                                      Vice President & Legislative Director

                                                      AFCC

                                                        Steven Boms

                                                        President

                                                        Allon Advocacy, LLC

                                                          Jerry Nemorin

                                                          CEO

                                                          Lend Street Financial, Inc.

                                                            Teresa Dodson

                                                            CEO and Founder

                                                            Greenbacks Consulting

                                                              Michael Lamm

                                                              Founding Partner

                                                              Corporate Advisory Solutions

                                                                James Mahoney

                                                                Senior Business Development Director

                                                                RTR International

                                                                  Aaron Christopher Evans

                                                                  Co-Founder & CEO

                                                                  Drips

                                                                    Renauld Smith

                                                                    Director of Negotiation and Debt Settlement

                                                                    RRS/Greenbacks Consulting

                                                                      Donna Perkins

                                                                      Owner

                                                                      KC Credit Services

                                                                        Erica Javellana

                                                                        Human Resources Department

                                                                        Zappos.com

                                                                          Michael Thurman

                                                                          Founder

                                                                          Thurman Legal

                                                                            Matthew Fehling

                                                                            President & CEO

                                                                            Better Business Bureau Serving Pacific Southwest

                                                                              Marsha Jones

                                                                              President

                                                                              Third Party Payment Processors Association (TPPPA)

                                                                                Laurence Larose

                                                                                Founder and Executive Director

                                                                                IAPDA

                                                                                  Brian Dean

                                                                                  Portfolio Manager-Debt Settlement Services

                                                                                  RTR International

                                                                                    Joel Vogel

                                                                                    VP of Business Development

                                                                                    Debt Advisor, LLC

                                                                                      Ken Richard

                                                                                      Executive Vice President and General Counsel

                                                                                      Ytel

                                                                                        Marc Cataldo

                                                                                        Director, Credit and Collections

                                                                                        CallMiner

                                                                                          Randy Lindsey

                                                                                          Auditor

                                                                                          British Standards Institution (BSI)

                                                                                            John Dunham

                                                                                            President

                                                                                            John Dunham & Associates

                                                                                              Michael Gonzales

                                                                                              President

                                                                                              Settle Our Debt

                                                                                                Don Silvestri 

                                                                                                President

                                                                                                Debt.com

                                                                                                  Howard Dvorkin 

                                                                                                  Chairman

                                                                                                  Debt.com

                                                                                                    Adam Sthay

                                                                                                    Owner & Founder

                                                                                                    Pub Club Leads

                                                                                                      Agenda

                                                                                                      Agenda

                                                                                                      Agenda

                                                                                                      11:00 am - 12:00 pm
                                                                                                      Registration Open
                                                                                                      Sponsored by DebtPayPro/DebtPayGateway
                                                                                                      12:00 pm - 1:00 pm
                                                                                                      Conference Kick-Off Lunch
                                                                                                      Sponsored by Rescue One Financial
                                                                                                      CFPB Proposed Rules and Its Impact on the Debt Collection Industry

                                                                                                      Michael Lamm, Managing Partner, Corporate Advisory Solutions
                                                                                                      Join Michael Lamm, Managing Partner from Corporate Advisory Solutions who will be hosting a roundtable on the newly proposed CFPB rules and how it will impact/change the landscape of the debt collection industry. You will learn about the primary rule changes, legal issues that will result as well as how new forms of technology will impact consumer interactions with the debt collection industry.

                                                                                                      Increase Your ROI and Enhance Quality of Service: Nearshore Debt Settlement Solutions

                                                                                                      James Mahoney, Senior Business Development Director, RTR International
                                                                                                      Brian Dean, Portfolio Manager-Debt Settlement Services, RTR International
                                                                                                      RTR International is a leader in business process outsourcing. Join their discussion to discover the advantages of transferring responsibilities associated with high cost / low return business processes while eliminating incremental recruiting, hiring, training and infrastructure costs. From end to end servicing to specific back-office processes, RTR International will share their thoughts around how they tailor service programs to fit business needs. Spend some time with the team and see how they can help grow your business and increase profitability.

                                                                                                      Online Marketing and Lead Generation

                                                                                                      Joel Vogel, VP of Business Development, Debt Advisor
                                                                                                      As the Debt Settlement industry continues to grow, so does the competition for new customers. This round table discussion will focus on how companies can move beyond traditional marketing channels like inbound phone and direct mail campaigns. Learn about leveraging online marketing to improve customer acquisition, save time and resources in your call center, and increase conversions.

                                                                                                      Payday Loan Debt Settlement

                                                                                                      Michael Gonzales, President, Settle Our Debt
                                                                                                      Settle Our Debt is a “niche” debt settlement company that specializes exclusively in resolving payday loan and triple digit interest installment loan debt. This unique segment of the population is being neglected by traditional debt settlement companies. Join us to learn how you can incorporate a payday loan strategy into your existing operation.

                                                                                                      NEGOTIATIONS: What You Need to Know

                                                                                                      Renauld Smith, Director of Negotiation and Debt Settlement, RRS/Greenbacks Consulting
                                                                                                      During this roundtable discussion we will be sharing best practices, ideas and techniques to help your negotiation team. Here are just a few of the topics that will be covered:

                                                                                                      • When to contact a creditor (funds, creditor, days past due)
                                                                                                      • How a negotiator should set up and prioritize their day
                                                                                                      • Best time to get a settlement (based on credit parameters)
                                                                                                      • Dealing with problem creditors and Credit Unions
                                                                                                      • Settling with original creditor vs 3rd party, attorney or going to court
                                                                                                      Why You Need an Arbitration Clause in Your Marketing Agreement

                                                                                                      Michael Thurman, Founder, Thurman Legal
                                                                                                      Industry compliance and regulatory attorney Michael Thurman will discuss important reasons why companies should consider including arbitration clauses not only in their customer agreements but also in their business agreements with affiliates, marketers and other business vendors. Mike counsels and represents companies in regulatory investigations and enforcement actions as well as business disputes.

                                                                                                      Accredited Member-Debt Compliance Audits

                                                                                                      Randy Lindsey, Auditor, BSI
                                                                                                      Learn all about why becoming an Accredited Member is important. Randy will be discussing what is involved in becoming an Accredited Member, and sharing the details of the annual Debt Compliance Audit process performed by BSI auditors.

                                                                                                      Successfully Positioning Debt Settlement alongside Consolidation Loans, Credit Counseling/Debt Management and Bankruptcy

                                                                                                      Laurence Larose, Executive Director, IAPDA
                                                                                                      Millions of consumers are asking how to resolve overwhelming debt problems. They need solid debt relief information and advice so that they can fully understand all of their options.
                                                                                                      There are four primary concerns for most consumers seeking a debt relief solution:
                                                                                                      1. Monthly Payment
                                                                                                      2. Time To Debt Freedom
                                                                                                      3. Total Cost and
                                                                                                      4. The Impact On Their Credit

                                                                                                      Consumers need to evaluate each program available relative to their prioritization of these four factors — not all programs are equal and not all are well suited to each consumer. We will discuss how a Debt Specialist can assist their consumer client’s understanding of the options available and choosing their best alternative.

                                                                                                      Monetizing Unqualified Clients and Diversifying Your Business

                                                                                                      Howard Dvorkin, Chairman of Debt.com
                                                                                                      Don Silvestri, President of Debt.com
                                                                                                      Nothing is more frustrating than spending time with a client you can’t help. Debt.com founder Howard Dvorkin turned that frustration into the nation’s leading “total debt” solution. Just as in many industries, clients are now expecting a one-stop-shop model. Learn how Dvorkin did it, and how Debt.com can help you keep your clients, make more money, and stay one step ahead of your competition.

                                                                                                      The Truth about Cost and the ROI of Speech Analytics

                                                                                                      Marc Cataldo, Director, Credit and Collections, CallMiner
                                                                                                      There has been a lot of discussion in the Accounts Receivable industry around the real ROI or costs associated with Speech analytics. Will you reduce headcount or need to actually hire more people? How does it help with compliance and lowering legal costs? Can improved agent efficiencies really drive incremental revenue? This presentation will review the truths and myths associated with implementing an analytics solution, what are the correct steps in the process? What are the areas where most clients DO in fact see ROI and how do they get there?
                                                                                                      Marc will discuss the drivers for procuring an automated speech analytics solution, the achievable ROI results you should expect, and how to initiate the process, measure the “before and after” and sustain your success with automated analytics.

                                                                                                      Credit Repair

                                                                                                      Donna Perkins, CEO, KC Credit Services
                                                                                                      Join the discussion about synergizing with credit repair. Credit Repair is the perfect fit for consumers graduating from their debt relief programs.

                                                                                                      Accelerate Your Revenue Stream and Increase Your Customer Base With LendStreet

                                                                                                      R. Jerry Nemorin, Founder & CEO, LendStreet
                                                                                                      LendStreet is the pioneer in the debt settlement loan solution. Join our roundtable to learn how our loan product can help you scale your customer base and improve your overall profitability. We will discuss our loan product, our affiliate partnership process, and the benefits of the loan product for scale and profitability. The debt settlement industry is growing, accelerate your growth by monetizing your customers in 6 months, improve your completion rate, and reduce your operational costs.

                                                                                                      How Does Your Company Measure Up?

                                                                                                      Mark Bradbard, Partner, Leadsconnection
                                                                                                      Leadsconnection can provide you with industry analytics on how your company negotiation numbers are measuring up compared to the industry. Learn how you can keep your team held accountable and provide the best outcome for your clients. We can help your company perform at its very best and be sure you’re not leaving any revenue on the table.

                                                                                                      Improving Customer Engagement And Conversion With SMS

                                                                                                      Ken Richard, Executive Vice President and General Counsel, Ytel
                                                                                                      The way businesses communicate with customers and prospective customers is undergoing a massive paradigm shift with SMS at the forefront of this new landscape. Businesses of all sizes that understand this and are engaging consumers in business conversations using SMS are rewarded with deeper customer engagement, higher conversion rates, and greater ROI on marketing and operational programs.

                                                                                                      5:00 pm - 7:00 pm
                                                                                                      Welcome Reception
                                                                                                      Sponsored by Crossroads Financial Technologies
                                                                                                      8:30 am - 9:30 am
                                                                                                      Breakfast
                                                                                                      Sponsored by Max Decisions

                                                                                                      Cappuccino/Espresso Bar
                                                                                                      Sponsored by BullDog360

                                                                                                      As the leading expert on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council will update professionals on the current ‘State of Debt Settlement.” Awareness of newly implemented state laws, consumer protections and how new relief approaches will impact both consumers and settlement organizations is a must. Find out what to expect from the CFPB, FTC and state regulators regarding licensing requirements for this industry as well as new marketing approaches to adjust to new compliance issues.

                                                                                                      10:45 am - 11:15 am
                                                                                                      Networking Break
                                                                                                      Sponsored by Reliant Account Management

                                                                                                      From generating ads on Facebook to servicing a loan refinance mortgage and everything in between. Lead generation and customer contact best practices are ever evolving.
                                                                                                      Learn firsthand from this session’s panelists of top executives representing the best in class of their part of the customer journey: leaders will share their secrets, insights, and bloopers. The panel will be led by Aaron Christopher “A.C.” Evans the CEO of Drips.com, the industry’s leading contact platform, and founders of “conversational texting®“. This is not a panel to be missed!

                                                                                                      The AFCC has been hard at work in state capitols across the country and in Washington, D.C. Join Bob Linderman, the AFCC’s Vice-President, and Steve Boms, President, Allon Advocacy, LLC, for an overview of the AFCC’s legislative and regulatory progress to date and for a look ahead to where the AFCC plans to engage in the future.

                                                                                                      12:30 pm - 1:30 pm
                                                                                                      Lunch
                                                                                                      Sponsored by Debt Advisor
                                                                                                      1:30 pm - 2:00 pm
                                                                                                      AFCC Executive Board and Advisory Board updates

                                                                                                      By developing a company culture and committing to it, you can make a positive change within your organization. Zappos.com has grown their business because of their unique culture and the service they provide to their customers. Zappos Insights’ Speaker of The House, Erica Javellana, will share the Zappos core values system, their approach to customer service and employee engagement, and how this Culture of Service can be applied to any industry.

                                                                                                      3:00 pm - 3:30 pm
                                                                                                      Networking Break
                                                                                                      Sponsored by Complete Legal Plan

                                                                                                      Economist John Dunham shares the results of his economic impact study on the debt settlement industry. The study, commissioned by AFCC, not only examines the overall impact of the industry to the nation but the economic benefits to consumers and collectors.

                                                                                                      Third-party payment processors have complex compliance requirements and applicable laws, regulations and guidance are anything but straightforward. Part of the requirements flow down from bank regulations and part of the requirements flow up from the merchant requirements. State and federal laws are frequently inconsistent and oftentimes guidance comes in the form of enforcement actions. This session will outline the essential requirements of payment processors in building compliance management systems that support banks’ compliance and help to ensure longstanding relationships for payment processing of merchants.

                                                                                                      Hear from BBB Pacific Southwest President and CEO Matthew Fehling as he shares why Better Business Bureau should not be seen as “one more regulatory agency” but rather as an ally for ethical business. Conference attendees will gain a better understanding of self-regulation and the role BBB plays in advancing self-regulation for the purpose of improving confidence, relationships and bottom line performance.

                                                                                                      5:00 pm - 7:00 pm
                                                                                                      Closing Reception
                                                                                                      Sponsored by Veritas Legal Plan

                                                                                                      Agenda

                                                                                                      Agenda

                                                                                                      Sponsors

                                                                                                      All Sponsor Levels receive:

                                                                                                      Name and Logo on Conference Website and in all Printed Conference Material, Full Page Ad in Conference Program, Link on Website, 1-E-Blast Promotional Mention with link to Company Website, E-Blast Sponsorship Announcement, Logo on Conference Welcome Sign and pre-conference attendee list.

                                                                                                      Sponsors Coming Soon

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